Internal Dispute Resolution (IDR)

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTION process.
Complaints can be made by contacting our Complaints Contact person: Melinda Campbell

  • By email: compliance@spfgroup.com.au
  • By written letter: PO Box 1796, Subiaco WA 6904
  • By telephone: 1300 303 382 or 0409 733 176

We will endeavour to deal with your complaint as quickly as possible.

External Dispute Resolution (EDR)

Link Mortgages is a member of an independent EXTERNAL DISPUTE RESOLUTION scheme, the
Credit and Investments Ombudsman (CIO). If at any time, you feel your complaint remains
unresolved or you wish CIO to further investigate your complaint, you can contact them as detailed
below:

CREDIT AND INVESTMENTS OMBUDSMAN 

  • Internet: www.cio.org.au
  • PO BOX A252 SOUTH SYDNEY NSW 1235
  • Telephone: 1800 138 422
  • Facsimile: (02) 9273 8440